Refund & Exchange Policy
What is your return or exchange policy?
We accept returns or exchanges only if the product is received damaged or if an incorrect item is delivered.
If your order arrives in an unsatisfactory condition or differs from what you ordered, please reach out to our customer service within 24 hours of receiving the product.
To initiate a return or exchange, please contact us through the Contact Us section or email us with:
- Clear photos of the product
- A photo of your invoice
- Your order ID
Note: Cases reported after 24 hours of receiving the product will not be eligible for return or exchange. Please do not dispose of the item until your request has been processed.
Can I exchange an item in-store?
No, products ordered online cannot be returned or exchanged at any physical retail store.
What if the item is defective—how do I inform you?
If your item is defective, we will arrange a pickup via our courier partner.
You will be notified in advance of the pickup date and time.
To begin the return process, please email or WhatsApp us the following:
- Photographic evidence of the product
- A photo of the invoice
- A photo of the courier’s airway bill
Once the returned product is received and verified, a replacement will be issued as per the original invoice.
Important:
The product must be returned in its original packaging to ensure smooth processing. If not, additional handling charges may apply and must be borne by the customer.
Summary of Key Conditions:
- Report any issues within 24 hours of receiving your order
- Provide clear photos and your order details
- Items must be returned in original packaging
- Online orders cannot be exchanged at physical stores
- Late or incomplete claims will not be processed